Customer Service

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Bright Side Scrubs our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase. You can visit our Cranberry, PA location to exchange or return your item(s) or return by mail. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. For returns/exchanges of more than 5 pieces please call the store at 724-778-4940 first for approval; returns/exchanges of 5 pieces or more are subject to a 20% restocking fee. Customer will be charged actual shipping on any exchanges mailed from the store; include your phone number when you mail us the exchange and we will let you know what the exact shipping will be. There are two ways to return an item: 1) Bring it to our store with your receipt: 20411 Route 19, Unit 5 Cranberry, PA 16066 2) Mail it to us with your receipt and phone number by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. Bright Side Scrubs 20411 Route 19, Unit 5 Cranberry Twp, PA 16066